Logo AgtechnoAGTECHNOManaged IT services — Montreal

Managed IT services: prevention instead of repair

A managed services provider (MSP) doesn't "fix" your IT — it keeps it from breaking. Here is, concretely, what we take care of every day.

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Proactive monitoring and maintenance

  • Monitoring agent (RMM) on every workstation and server
  • Windows and third-party patches automated every week
  • Managed antivirus and alerts reviewed at fixed times, every day
  • Backup verification every Monday morning
  • Full inventory and documentation of your environment
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User support and SLAs

  • Unlimited support from 8 a.m. to 5 p.m., Monday to Friday
  • Central ticketing: every request is tracked, prioritized (P1 to P4) and followed up
  • Contractual response times: 1 to 4 hours for a critical incident, depending on the plan
  • Employee onboarding and offboarding handled by procedure (accounts, access, hardware)
  • A dedicated contact who knows your business
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Managed backups and continuity

  • Microsoft 365 backup: email, OneDrive, SharePoint, Teams
  • Image backup of servers and critical workstations
  • Documented restore tests — an untested backup doesn't exist
  • Ransomware protection and contractual retention policy
  • A recovery plan sized for your SMB
☁

Microsoft 365 and device management

  • Full Microsoft 365 / Entra ID administration
  • Device management and security policies (Intune, conditional access)
  • License management: your licenses stay in your name — we bill for management, not dependency
  • Secure remote work: the same protections at the office and at home
  • Migrations and license cost optimization
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Strategic guidance (vCIO)

  • Quarterly review: what was done, what's coming, what it costs
  • 12-month IT roadmap with a predictable budget
  • Standardized hardware and software recommendations — no pressure selling
  • An optional monthly IT committee for organizations that need it
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Structured 30-day onboarding

  • Week 1: full audit and agent deployment
  • Week 2: security — MFA, EDR, backups
  • Week 3: documentation and training for your teams
  • Week 4: go-live review and initial report
  • The onboarding plan is handed to you before you sign

What "managed" changes for you

Predictable

A predictable monthly price per seat. No surprise invoice with every breakdown — the outage that never happened is already paid for.

Proactive

Most problems are detected and fixed before your employees even notice them.

Documented

Your environment is inventoried and documented. You are never held hostage by your IT provider.

Unsure about the current state of your IT?

The $2,500 cybersecurity + Law 25 assessment gives you the straight facts in two weeks, with a costed action plan.

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